At 26 years old, adulthood is killing me. Everyday is
another lesson learned, leaving me to wonder when I will actually know
something besides Bravo’s nightly lineup.
Today, the valuable lesson of product warranties is on the
table. Some companies have fabulous customer service principles with great
warranties. Nordstrom is the model child for customer
service. If there’s a problem, yo, they’ll solve it. The company is willing to
stand behind their inventory and ensure that customers remain customers for
life.
However, I took warranties for granted and diversified my
purchases. But the buck stops here. After one year, my
Kate Spade Gold Coast Maryanne is fraying at the handle and the “quilted
leather” is rubbing off. This is not a purse I carry everyday, or throw on the
ground, so I was extremely surprised by the deterioration.
I emailed them about my disappointment in the quality of the
product, to which they responded there was nothing they could do since the
1-year warranty had expired (by 20 DAYS!). Not even a capital letter was sent my way.
If I had bought this at Nordstrom, where it is also available,
they would replace it effortlessly and apologize for my trouble. But, being the
inexperienced consumer, the purchase was made directly on katespade.com and I’m
now one purse down.
Lesson of the day:
Research product
warranties/return policies before making purchases, especially during the
holiday season while deciding on gifts for others.
Honorable mention- Amazon is also very accommodating and responsive with any customer service issues.
1 comment:
Argh, I totally relate and honestly, I always know the Bravo line up and not much else so you're not alone. I'm sorry about your bag :( They should have offered to do something when you paid so much!
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